The importance of human-centred design and usability in a wide range of contexts is increasingly being recognized. As both the complexity of systems and the volume of information they mediate continue to grow, the need to share and improve our understanding of the issues is as pressing as ever. HCI'96, the premier European forum for Human-Computer Interaction was held at Imperial College, London in August 1996. This book contains the papers presented during the conference by both practitioners and researchers with backgrounds ranging from the social and computing sciences to management and telecommunications. The papers provide insights into contemporary issues, and glimpses into the future - above all how digital media are changing the relationships between people, society and computers.